Refund policy

Last updated: 30 August 2026

We want you to be happy with your saree. If it is not right, here is exactly what happens.

7-day easy exchange

You have 7 days from the day your parcel arrives to ask for an exchange. Write to us at gaureeshriofficial@gmail.com or message +91 93544 45780 on WhatsApp with your order number and a photo, and we will arrange the pickup.

What we can accept back

The saree must be unworn and unwashed, with the tags still on, in its original packing.
The blouse piece must be uncut and unstitched.
Please keep the parcel and packing until you are sure you are keeping the saree.

What we cannot accept back

A saree that has been worn, washed, dry cleaned, altered, or had the blouse piece cut or stitched.
A request made more than 7 days after delivery.

If something arrives damaged or wrong

Tell us within 48 hours of delivery with a photo. If we sent the wrong shade, or it reached you damaged, that is on us. We will replace it or refund you in full, including any shipping, and we will arrange the pickup at our cost.

Refunds

Where a refund is due, it goes back to the original payment method within 7 working days of the returned saree reaching us and passing a quick check. For cash-on-delivery orders we will refund by bank transfer or UPI, and we will ask you for the details.

Cancelling an order

If your order has not been dispatched yet, write to us and we will cancel it and refund you in full. Once it has been handed to the courier, please use the exchange process above.